You can find the answers to our most frequently asked questions here, or you can speak to our friendly chatbot by opening the bubble on the lower right-hand side of our webpages.
We work with many different partners and where departments are marked (EAL) this means Edinburgh Airport Limited is responsible for the department. Otherwise, responsibility lies with the third party so it's always best to check with them directly if you have any issues.
| Department | Contact details |
| Advertising (EAL) | Email us at [email protected] |
| Baggage | Check with your airline |
| Careers (EAL) | See our jobs page |
| Car parking (EAL) | Send an us an email , leave a voicemail on +44 (0)131 357 6337 or visit our parking page
|
| Check-in and boarding | Check with your airline |
| Community relations (EAL) | Visit our community page |
| Customs | Visit the HM Revenue & Customs website |
| Drone permission | Visit our safe use of drones page |
| Flight information | |
| Immigration | Visit the UK Visas and Immigration website. |
| Lost property | Visit our lost property page for more information. |
| Noise (EAL) | Visit our noise lab or call us on our noise enquiry line: 0800 731 3397 |
| Commercial Real Estate (EAL) | Email us at [email protected] |
| Police Scotland | Call 101 |
| Public Transport | Visit our transport links page |
| Security - passenger advice (EAL) | Visit our security page |
| Security - government guidelines | Visit the Department for Transport website |
| Shopping and Eating (EAL) | Visit our shopping and eating pages |
| Special assistance | Visit our special assistance page |
| Travel restrictions | Visit our flysafe page |
For customer enquiries, our live chat service is available Monday to Friday, 7am to 6pm and Saturday + Sunday 8:30am to 4:30pm. Live chat can be accessed by clicking on the 'How can we help you?' bubble or via Facebook Messenger.
Alternatively, you can call us Monday to Friday, 9am to 2pm on +44 (0)131 357 6337 (calls cost 7ppm) or, you can submit your enquiry online here.
We always welcome constructive feedback to help us improve where we can so please get in touch and let us know your thoughts. Leave feedback here *
You can also write to us, our address is; Edinburgh Airport Customer Support, Room 1/24 Almond House, Almond Road, Edinburgh, EH12 9DN
And while you’re here, if you’ve travelled through Edinburgh in the last year we’d love to understand you and your experience better. The link below will take you to our short survey.
Edinburgh Airport Customer Experience Survey
* We will only use your data to contact you in relation to the feedback. By contacting us you agree to our Privacy policy and Terms and conditions.
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